RNI Health APP FAQ

The WVU Rockefeller Neuroscience Institute is digitally transforming healthcare by applying is Integrated Neuroscience infrastructure to monitoring stress and burnout.

RNI Health APP FAQ

The WVU Rockefeller Neuroscience Institute is digitally transforming healthcare by applying is Integrated Neuroscience infrastructure to monitoring stress and burnout.

REQUIREMENTS

Devices

  • iOS (Apple): Device software needs to be iOS 14 or higher
  • Android: Device software needs to be Android 10 or higher

 

APP Download

  • RNI Health App: App updates frequently, check for new updates
  • Oura App: Oura login credentials are needed

 

Details

  • Time Sensitive: Activities only available at 6 AM – 11 AM
  • E-mail: Active e-mail address needed
  • Phone Orientation: Use portrait orientation for better experience
  • Internet/Data: Reliable internet or data needed

CUSTOMER SUPPORT

RNI is striving to improve its technology and infrastructure. We need your help to do that by reporting issues to our customer support team.

Phone: 304-293-3394

Email: rniresearch@hsc.wvu.edu

Issues with RNI Health App:support@amazingrni.atlassian.net

When you encounter any issue or errors in the app, provide the following details as best you can to help our team find the problem and fix it as quickly as possible.

  • your email
  • brief description of the issue
  • steps to replicate the problem
  • screenshots of the encounter

HEALTH APP HOW-TO VIDEOS

Downloading RNI Health APP

The RNI Health APP is available in the for iOS (App Store) and Android (Play Store). Search for “RNI Health” to find it.

Create an RNI Health APP Account

Sign up for the RNI Health APP with email OR log in if you have an existing account.

Joining a Study

To join a study, enter the one-time use study code.

Refreshing the APP

To refresh the RNI Health APP, place your finger on the screen and pull down until a refresh symbol appears.

Enabling Auto Updates in iOS Devices

The APP updates very frequently to ensure the best user experience. Please set your phone to automatically update the APP, or check in frequently at the App Store for updates. Here’s how to do it with iOS devices.

Enabling Auto Updates in Android Devices

The APP updates very frequently to ensure the best user experience. Please set your phone to automatically update the APP, or check in frequently at the Play Store for updates. Here’s how to do it with Android devices.

Downloading Oura

The Oura APP is available in the for iOS (App Store) and Android (Play Store). Search for “Oura Ring” to find it.

Creating an Oura Account

To create an Oura account, open the Oura APP, read and accept the terms, then enter a username and password.

Pairing Your Oura Wearable and Smart Devices

To pair your devices, put your ring on the powered charger and ensure your smart device’s Bluetooth is turned on.

Link a Wearable to the RNI Health APP

Connect your wearable devices to the RNI Health APP to allow detailed analysis of your sleep and neurological health.

Beginning Activities and Tasks

The fatigue task will open to a blank white screen. Watch the screen and tap as quickly as possible once the black dot appears.

View our How-To powerpoint